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Recruitment fraud and scam alert

Please be aware that Borouge has been receiving notices from candidates seeking clarification of job offers and recruitment propositions they receive. These job offers come from organisations or individuals who are falsely pretending to recruit on behalf of the Abu Dhabi Polymers Company (Borouge) or by people claiming to work for, or are affiliated, to Borouge. In return, they ask the recipients of the job offers to transfer a significant sum of money to pay for certain employment requirements such as visa, etc.

Please note that neither Borouge nor any of the legal organisations that recruit on our behalf ask for any money or payments from applicants at any point throughout the recruitment process. All the successful individuals who have been directly or indirectly provided with job offers from Borouge are always required to go through a formal recruitment process. All communications with this regard should originate from a verifiable Borouge email address (borouge.com) and not from an internet email addresses such as hotmail, yahoo or others.

What you need to do…

• Do not respond to unsolicited job offers from organisations or email addresses that you do not know or trust especially when you have not applied nor gone through any interview with Borouge yet

• Do not disclose your personal or financial details to anyone you do not know or trust or on a website you are not familiar with

• Be aware and look out for suspicious signs such as communications from non-Borouge email addresses, poor use of English and materials and requests for fees or money

As we extend our compassion to those who have been victimised or lost money in this way, Borouge cannot be held responsible for these scam actions.

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Job Details

BOR1905 - Customer Service Officer (1 Year Contract)

Company Borouge Pte Ltd (Singapore)
Function Sub Region Sales
Job Group Supply Chain Management
Location Singapore
Contract Type Full Time / Permanent
Closing Date 12-Jul-2015
About the job

This position is a primary point-of-contact to support the customer service team in India Subcontinent (ISC) region through prompt, efficient and accurate order fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business and enterprise strategy and profitability. In addition, you will be required to provide back-up support to other functions for fielding issues and complaints. You will also be required to communicate with various levels of staff, local and regional management, and global locations where Borouge group has manufacturing/distribution operations.

Reporting to the Senior Customer Service Officer, the Customer Service Officer is responsible for all day-to-day contacts with, customer service team in Mumbai Office, Market Development team, accounting, credit and logistics service providers.  The duties include:

  • Delivering customer service support to the ISC customer service support team.
  • Support follow up enquiries (general product info, proforma invoice/letter of credit as required) and sample requests, product availability, etc.
  • Prepare full set of shipping documents.
  • Support managing correction process (goods return, credit/debit note requests) & other returns, internal functions.
  • Coordinate with internal functions and work as a team with supply chain, accounting, credit etc.
  • Establish working relationship within Borouge.
  • Proactively identify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gains.
  • Other ad hoc tasks requested by line managers.
About you

As a successful applicant, you need to possess the following:

  • 5-8 years of relevant experience in customer service/order fulfillment .
  • Experience in servicing the India Subcontinent (ISC) region. Working exposure in this region will be an added advantage.
  • Strong spoken/written communication skills in English and local spoken language in ISC region is preferred.
  • Proficient with using SAP order processing software.
  • Knowledge & understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements in the Indian Subcontinent region.
  • Good understanding of manufacturing scheduling and lead times.
  • Good planning, analytical, organizational, interpersonal and problem-solving skills.
  • Good skills in pro-actively resolving issues & problems.
  • Able to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges.
  • Willing to adapt and align with working hours with Indian Subcontinent time zone.
Note: you will be required to attach the following: 1. Resume/CV

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