BOR1363 - Senior Technical Service Manager

Borouge's Sales and Marketing team is the arm that extends to the world with our wide range of plastic products to hundreds of customers and end users. They also increase our market share and image throughout the Middle East and Asia by strategic, long term marketing plans and developing new products and applications based on industry needs.

Reporting to the VP of Marketing Center Mobility, you will be part of the global Business Unit team and you will be responsible for:

• Primary responsibilities:
  ■       Ensure that the technical service resources are utilized in alignment with Borouge’s short-term priorities, long-term strategy and cost budgets
  ■       Ensure that project end results are achieved in collaboration with Research & Development and participate personally where appropriate
  ■       Propose and implement optimal product mix strategy to enhance profitability and customer satisfaction
  ■       Actively participate and contribute to the set-up of strategic objectives and Key Performance Indicators to achieve Borouge business strategy
  ■       Monitor level of compliance with internal and external safety procedures and actively educate others of necessary compliance when necessary
  ■       Utilize Borouge materials based on understanding of value chain to advice customers and pro-actively contribute to Borouge profitability
  ■       Implement marketing strategy to ensure that it is feasible and implementable
  ■       Lead and coach cross-functional team and technical service team in order to deliver routine service
  ■       Lead, develop and motivate specialist team to ensure it is organised and equipped to meet current and future business needs
  ■       Drive customer projects to create profitable businesses for Borouge
  ■       Initiate new business opportunities by drawing on market data and present and future customer needs
  ■       Propose innovative solutions and products to immediately address on-the-spot problems encountered by customers
  
   

Qualifications:
■       Skills / competencies requirements:
–    Basic understanding of intellectual rights
–    Good knowledge of products development commercialization process
–    Good knowledge of corporate strategy
–    Extensive knowledge of products, manufacturing and application technology
–    Extensive knowledge of commercial and value chain
–    Extensive knowledge of Borouge procedures and systems
–    Mastery of the English language at business level – both spoken and written
■       Experience / education requirements:
– University degree or equivalent, or Polytechnic vocational education
– 8 – 12 years of relevant work experience