BOR1454 - Quality Specialist

Company: Borouge Pte Ltd (Singapore)

Function: Supply Chain Management

Job Group: Supply Chain & Logistics

Location: Singapore

Contract Type: Full Time / Permanent

Closing Date: 10-Jul-2012

Borouge is a leading provider of innovative, value creating plastics solutions for the infrastructure (pipe systems, and power and communication cables), automotive and advanced packaging markets. It is a joint venture between the Abu Dhabi National Oil Company (ADNOC) and Austria based Borealis. Borouge has its headquarters in the UAE and Singapore. Building on Borealis’ unique Borstar® technology, Borouge tripled its annual production capacity in Abu Dhabi to 2 million tonnes in 2010, and an additional 2.5 million tonnes per year will be introduced by mid-2014 to create the world’s largest integrated polyolefins plant. Borouge is committed to the principles of Responsible Care® and together with Borealis proactively contributes towards addressing the world’s water and sanitation challenges through their Water for the World™ initiative.

About the job:

Reporting to the Customer Complaints and Supplier Relations Manager, you will be responsible for the management of the customer complaint handling process and implementing quality systems in the region.

Manage and develop complaint handling process, coordinate customer complains between all involved parties. Analyze, investigate and administer the filing of loss and/or damage claims.

Assign liability for loss/damage in accordance with policy. File and collect carrier freight claims when applicable and undertake appropriate follow-up action. Review results of the customer complaints and accident investigations and make recommendations to management for settlement and file conclusion.

Assist complaining owners and defect owners in the description of corrective actions, reporting and follow up. Analyze and measure the effectiveness of corrective actions regularly. Issue complaints report on monthly basis and other analyses as per request.

About you:

As a successful candidate, you will possess a university degree or equivalent by experience. Have basic understanding of transpiration and related logistics terms and concepts in supply chain function. Have knowledge of complaints management, loss prevention and risk identification.

Possess good verbal and written communication skills. Must be detail oriented and well organized. Ability to multi-task and manage daily priorities to completion by exercising sound judgment.

Note: you will be required to attach the following:
1. Resume / CV

Because we operate globally in multiple countries, we have selected English as our global business language. Consequently to work for us you need to have an acceptable standard of spoken and written English relevant to your job needs. Please make sure all the information you enter and your resume is in English.

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Applicant Privacy Statement

Borouge makes all reasonable endeavours to ensure the security and confidentiality of personal data that we process. We use secure data networks protected by industry standard firewall and password protection. Borouge will not sell, share, or otherwise distribute your personal data to third parties outside the Borouge group. Personal data may be exchanged among operating units when necessary for business or legal purposes.

Employee Profile

Alex Zhou

Chinese
Technical Service
Shanghai, China