Recruitment fraud and scam alert

Please be aware that Borouge has been receiving notices from candidates seeking clarification of job offers and recruitment propositions they receive. These job offers come from organisations or individuals who are falsely pretending to recruit on behalf of the Abu Dhabi Polymers Company (Borouge) or by people claiming to work for, or are affiliated, to Borouge. In return, they ask the recipients of the job offers to transfer a significant sum of money to pay for certain employment requirements such as visa, etc.

Please note that neither Borouge nor any of the legal organisations that recruit on our behalf ask for any money or payments from applicants at any point throughout the recruitment process. All the successful individuals who have been directly or indirectly provided with job offers from Borouge are always required to go through a formal recruitment process. All communications with this regard should originate from a verifiable Borouge email address (borouge.com) and not from an internet email addresses such as hotmail, yahoo or others.

What you need to do…

• Do not respond to unsolicited job offers from organisations or email addresses that you do not know or trust especially when you have not applied nor gone through any interview with Borouge yet

• Do not disclose your personal or financial details to anyone you do not know or trust or on a website you are not familiar with

• Be aware and look out for suspicious signs such as communications from non-Borouge email addresses, poor use of English and materials and requests for fees or money

As we extend our compassion to those who have been victimised or lost money in this way, Borouge cannot be held responsible for these scam actions.

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Job Details

BOR1873 - Customer Service Officer

Company Borouge Sales and Marketing (Shanghai) Co., Ltd.
Function Supply Chain Management
Job Group Supply Chain Management
Location China - Shanghai
Contract Type Full Time (China Only)
Closing Date 31-Mar-2015
About the Job

Role Purpose:

Performs a variety of duties to support the customer service functions such as receive and process customer orders, inquiries and/or complaints covering items or products ordered and support customers through specialized knowledge in sales areas and applications. Responsible for performing a variety of duties to support the customer service function of a community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Responds to inquiries relating to his/her particular area or to requests from customers, within given time frames and within established policy.


Area of responsibility

  • Leading and executing the Order To Cash process.
  • Completes the documentation and performs point-of-sale processing on all types of new accounts, e.g., LC, CIA, TT and others.
  • Provides support to office customer service personnel engaged in establishing quantitative customer service and sales objectives on an annual basis as warranted; this activity to be integrated with the Business unite annual marketing/sales plan.
  • Provides assistance, as requested, to office customer service personnel involved in soliciting new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.
  • Provides customer service information on a timely basis in order that this information may be included as part of monthly and year-to-date performance reports.
  • Serves as a member of the business unit sales team.
  • Maintains a thorough knowledge of the product and technologies of all Borouge products and services in order to ascertain customer needs and to participate in selling in conjunction with these needs.
  • Interview customers to determine and analyze their financial needs.
  • Provides direct service to customers with respect to products and services; supplies pertinent information on other products and services, as needed.
  • Assists customers in obtaining specialized services from other company departments as necessary; provides help to customers with specific inquiries or service problems.
  • Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted when these opportunities are available.
  • Assists with job training, including mentoring and coaching customer service staff as needed.
  • Performs other related duties as assigned.
  • Handle administration in SAP, maintain customer master data in SAP and time to time updates.
  • Maintain material info records and planning records in SAP.
  • Record and process orders and/or inquiries received and ensure invoices are provided to customers on time.
  • Credit related functions- check credit within established limits and confirm orders request for release.
  • Check pricing availability and schedule information within established guide lines.
  • Review long term purchase orders and contracts for staggered shipments and maintain order flow appropriately.
  • Research and obtain resolution of a variety of customer complaints and issues.
  • Update customer file to ensure latest commercial information on hand.
  • To review letters of credit and mitigate the risk and reduce the financial costs associated to LC operations.
  • Issue legal (documents from Chamber of Commerce and Ministry of Economy) and commercial documents and invoices for delivery to customer.
  • To perform analytical and sound credit assessment, recommend or approve credit applicants within policy guidelines.
  • Ensure that proper documentation and filing comply with policy and legal requirements.
  • To compile, monitor and reduce financial charges related to trade operations.
  • Shipments operations.
  • Coordinate with supply chain, shipping companies and service providers for timely execution of the order to cash flow.
  • Maintain criteria for shipment thereby assessing shipments costs involved.
  • Planning and prioritizing delivery and shipments.
  • Update shipment costs in SAP.
  • Co-ordinate with inspection companies for pre-shipment inspections on shipment.
  • Arrange sample deliveries/shipment via sea (LCL) / by air / by road to pre-marketing and regular customers.
  • Handle land transport orders rendering service to customer in neighboring countries.  Liaise with forwarders for movement of trucks carrying Borouge goods across the country.  Prepare legal and commercial documents related to land transport orders.
  • Proactively identify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gains.
  • Ensure customer service is delivered according to guidelines and agreed KPIs in order to improve commercial position.
  • Register complaints and assure prompt response to any customer request.
  • Follow-up payment behavior of the customer and inform Sales Managers to ensure on-time payment.
  • Attend the operational related logistic issues arising from customers, from hubs and the shipping / transport companies.
  • Regular follow-up on status of material availability/lifting of ATP’s / shipment arranging and dispatching/shipping documents / approving the draft prior to final print etc.
  • Arranging shipment for NEA/SEA order from UAE gateway.
  • Performing stock transfer order to replenish stock at NEA/SEA hubs & update PSA system.
  • Completing delivery/shipment/shipment cost for NEA/SEA hub’s originated orders.
  • Attend to customer claims, registration of claims and follow-up on investigation and issuance of credit/debit notes to customers.
  • Work on Borealis orders shipments from Borealis Europe, liaise with export team in Borealis for shipments of their orders, upload shipping instruction data, compile and prepare export shipping documents.
  • Archiving of order files according to ADNOC policies and principles.
  • Regular and timely correspondence with customer/sales managers updating them on order status and all operations concerned in the OTC flow.
  • Lead the B2 function which include monomer sales, rebate assignments, consignment stock, ZAPO orders and return orders.
About the Person


S1. Education

Minimum requirements Diploma degree up to Bachlore Degree

S2. Experience

  • Minimum 3 years of relevant work experience.
  • Basic knowledge of Borouge products and applications.
  • Basic knowledge of supply chain function.
  • Good knowledge of Borouge’s product range.
  • Good knowledge of supply chain operational procedures and functions.
  • Excellent computer skills preferably with ISDL certificates. 

S3. People

  • Good planner and scheduler.
  • Good communication skills.
  • Ability to prioritize.
  • Fluent in written and spoken English.
  • Ability to report and document findings.
  • Ability to use SAP.
  • Proficient in use of standard office software.
Note: you will be required to attach the following: 1. Resume/CV

Welcome to Borouge Career Portal

Our Mission is  Value creation through people and innovation

and Our Vision is to be the recognised leader in creative plastics solutions that

have a positive impact on society today and tomorrow


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Borouge Website Privacy & Cookie Policy

Borouge respects your privacy. This Privacy & Cookie Policy outlines how we manage and protect your personal data. It is meant to help you understand what information we collect, why we collect it, and your rights with regard to such information.

Borouge is a group of companies based in the United Arab Emirates and Singapore, with multiple offices across the globe. In this Privacy & Cookies Policy, when we refer to the Borouge Group, this means all of our affiliates, subsidiaries, related entities, and any of our branches and offices, including without limitation Abu Dhabi Polymers Co Ltd, Borouge Pte. Ltd., and Borouge Sales and Marketing (Shanghai) Co. Ltd.

The specific Borouge Group company responsible for your personal data may vary depending on the jurisdiction in which you are located. Generally, Abu Dhabi Polymers Co Ltd will be responsible for personal data collected from individuals located in the United Arab Emirates, and Borouge Pte. Ltd. will be responsible for personal data collected in all other jurisdictions.

By continuing to use our website, you agree and consent to the collection, use, disclosure, storage and processing of your personal data by the Borouge Group in accordance with this Privacy & Cookies Policy, and subject to any applicable law.

Our use of your personal data will always have a lawful basis. Where consent is not an inappropriate basis for processing your data, we may process your data based on another legal basis, for example, based on our legitimate interests.

What This Policy Covers

This Privacy & Cookie Policy applies only to your use of our website. Other policies may apply to the Borouge Group's processing of personal data in other contexts. We may from time to time update this Privacy & Cookies Policy for consistency with developments in the Borouge Group or its products and services, or to comply with any legal or regulatory requirements which apply to us.

The websites of the Borouge Group's holding companies, the Abu Dhabi National Oil Company and Borealis AG, are operated independently of the Borouge Group's website and will be covered by the policies of these respective entities.

What Data do we collect?

Depending upon your use of our website, we may collect some or all of the following personal and non-personal data (please also see section below on our use of Cookies and similar technologies):

  • name
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How We Use Your Data

All personal data we collect is processed and stored securely, for a period of time no longer than is necessary for the purposes for which the personal data was first collected, or as required or permitted by any applicable law.

Specifically, we may use your data in order to:

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  • archival of documents and records in both electronic and physical form for record-keeping purposes
  • administer our website, including for troubleshooting
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How We Share Your Data

We may share your data with other companies in the Borouge Group. Depending on the goods and services you require, we may also need to share your personal data with other companies, including our holding companies, the Abu Dhabi National Oil Company and Borealis AG, and their respective subsidiaries.

Your personal data may also be disclosed for the purposes listed above to the following third parties:

  • agents, contractors or third party service providers who provide services to the Borouge Group
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Where any of your data is required to be disclosed to a third party, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under any applicable law. Some third party processors may be located in countries where data privacy may not be on an equivalent level. You explicitly consent to a data transfer to processors or other entities in these countries.

Where we share your personal data with these entities in other jurisdictions, we will take steps to ensure that your data is provided with an equivalent or comparable level of protection, for example, through contractual data transfer agreements.

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Where you have provided personal data to us and wish to withdraw your consent for our collection, use, disclosure, storage or processing of such data, you may contact our data protection officer to notify us of such withdrawal.

You may request access or for corrections to be made to your personal data in our possession. Depending on the jurisdiction in which you are located, you may also have other rights. You should contact our Data Protection Officer if you wish to exercise any rights in relation to your personal data.

Our data protection officer may be contacted at lesliefaisal.d'cruz@borouge.com.

Information about Our Use of Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites.

Before cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to let us place, set and use those cookies. By continuing to browse our website, you are agreeing to our use of cookies.

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The Borouge Group does not market its goods and services to individual consumers. As such, we do not use cookies for marketing purposes. We do not use cookies which track or monitor your behavior for targeted advertising, or for the offering of any goods or services.

You may refuse placement and/or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.

Cookies are destroyed once they are no longer necessary for their purpose.

Third Party Websites using Cookies

Our websites may contain links to other websites some of which may also use cookies. This Privacy & Cookies Policy does not cover non-Borouge Group websites which will be subject to their own privacy and cookie policies. We do not have access to or control over cookies or other features used by such websites. Please contact them directly for more information about their privacy practices.

Last updated: 27 February 2020