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Recruitment fraud and scam alert

Please be aware that Borouge has been receiving notices from candidates seeking clarification of job offers and recruitment propositions they receive. These job offers come from organisations or individuals who are falsely pretending to recruit on behalf of the Abu Dhabi Polymers Company (Borouge) or by people claiming to work for, or are affiliated, to Borouge. In return, they ask the recipients of the job offers to transfer a significant sum of money to pay for certain employment requirements such as visa, etc.

Please note that neither Borouge nor any of the legal organisations that recruit on our behalf ask for any money or payments from applicants at any point throughout the recruitment process. All the successful individuals who have been directly or indirectly provided with job offers from Borouge are always required to go through a formal recruitment process. All communications with this regard should originate from a verifiable Borouge email address (borouge.com) and not from an internet email addresses such as hotmail, yahoo or others.

What you need to do…

• Do not respond to unsolicited job offers from organisations or email addresses that you do not know or trust especially when you have not applied nor gone through any interview with Borouge yet

• Do not disclose your personal or financial details to anyone you do not know or trust or on a website you are not familiar with

• Be aware and look out for suspicious signs such as communications from non-Borouge email addresses, poor use of English and materials and requests for fees or money

As we extend our compassion to those who have been victimised or lost money in this way, Borouge cannot be held responsible for these scam actions.

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Job Details

BOR2587 - Customer Service Officer

Company Borouge Pte Ltd (Singapore)
Function Regional Supply Chain
Job Group Marketing & Sales
Location Singapore
Contract Type Full Time / Permanent
Closing Date 28-Feb-2019
About the Role

Reporting to the Team Leader, Customer Service, this position is a primary point-of-contact with customers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business and enterprise strategy and profitability. You will need to provide back-up support to the sales group for fielding issues and complaints. You will also need to communicate with various levels of staff, customers, local and regional management, and global locations where the business group has manufacturing/distribution locations.

Other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, plants, regional hubs,  transportation agencies, freight forwarders  and various internal departments, supporting sales/ marketing, customer service and supply chain groups as well as resolving customer complaints and following up on actions. Co-coordinating material returns and following up on credit adjustments as well as maintenance of customer database and service histories are also expected.

 

Key Accountabilities

Operations:

  • Manage and follow-up enquiries (general product information, letter of credit, sample requests, product availability)
  • Receive and process orders and manage the order-to-cash process
  • Prepare full set of shipping documents
  • Be first contact in case of emergency or complaint
  • Manage correction process (goods return, credit/debit note requests) and other returns
  • Coordinate with business units and work as a team with supply chain, finance, credit etc
  • Establish working relationship within Borouge
  • Proactively identify, propose and implement improvements to systems and processes to achieve quality and efficiency

Customers:

  • Identify customer needs and resolve immediate issues or highlight it to a higher level of authority
  • Maintain an ongoing relationship with key customers
  • Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information

Interfaces:

  • Serve as a communication link between customers and other departments
  • Report pertinent information to the immediate supervisor as requested, or according to an established schedule
  • Compile information as necessary or as directed and provide data as needed
  • Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company compliance with all regulatory requirements

Key Internal Relationships:

  • Contact #1: Sales & Market Development Team - Daily operational interaction with Sales & Market Development managers to support order processing needs
  • Contact #2: Other Customer Service Team - Daily operational interaction with other Customer Service team members to ensure orders and documentation are fully executed
  • Contact #3: Demand Planning Team - Occasional interaction to address allocation issues
  • Contact #4: Business Process Support (BPS) - Occasional interaction to seek system support
  • Contact #5: Global / Regional Logistics Team - Occasional interaction to address operational issues
Qualifications & Experience
  • Preferably 3 years of relevant experience in customer service / order fulfillment
  • Fresh graduates are welcomes to apply
  • Preferably to have experience in serving Asia Pacific region
  • Preferably to have knowledge of SAP and spreadsheet / document software interfacing skills
  • Preferably to have knowledge and understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations and export controls requirements
  • Good understanding of manufacturing scheduling and lead times
  • Good planning, analytical, organizational, interpersonal and problem-solving skills
  • Able to work independently in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges
Behaviour & Skills
  • Knowledge of commercial and order to cash concepts and processes
  • Willingness to coach junior team members
  • Good spoken / written communication skills in English and local languages (where applicable)
  • Customer orientated
  • Ability to report and document findings
  • Proficient in use of standard office software
  • Good planner and scheduler
  • Concern for order quality
  • Information seeking
  • Commercial awareness of Borouge's business
Information for Internal Candidates
  • I understand the job scope and meet the requirement for this role
  • I have been in my current role for at least 2 years and did not receive any disciplinary warnings for the past 12 months
  • My performance for the past year was "Solid Performer" or above
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph

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Our Mission is  Value creation through people and innovation

and Our Vision is to be the recognised leader in creative plastics solutions that

have a positive impact on society today and tomorrow

 

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