Reporting to the Team Leader, Customer Service, this position is a primary point-of-contact with customers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business and enterprise strategy and profitability. You will need to provide back-up support to the sales group for fielding issues and complaints. You will also need to communicate with various levels of staff, customers, local and regional management, and global locations where the business group has manufacturing/distribution locations.
Other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, plants, regional hubs, transportation agencies, freight forwarders and various internal departments, supporting sales/ marketing, customer service and supply chain groups as well as resolving customer complaints and following up on actions. Co-coordinating material returns and following up on credit adjustments as well as maintenance of customer database and service histories are also expected.