Recruitment fraud and scam alert

Please be aware that Borouge has been receiving notices from candidates seeking clarification of job offers and recruitment propositions they receive. These job offers come from organisations or individuals who are falsely pretending to recruit on behalf of the Abu Dhabi Polymers Company (Borouge) or by people claiming to work for, or are affiliated, to Borouge. In return, they ask the recipients of the job offers to transfer a significant sum of money to pay for certain employment requirements such as visa, etc.

Please note that neither Borouge nor any of the legal organisations that recruit on our behalf ask for any money or payments from applicants at any point throughout the recruitment process. All the successful individuals who have been directly or indirectly provided with job offers from Borouge are always required to go through a formal recruitment process. All communications with this regard should originate from a verifiable Borouge email address (borouge.com) and not from an internet email addresses such as hotmail, yahoo or others.

What you need to do…

• Do not respond to unsolicited job offers from organisations or email addresses that you do not know or trust especially when you have not applied nor gone through any interview with Borouge yet

• Do not disclose your personal or financial details to anyone you do not know or trust or on a website you are not familiar with

• Be aware and look out for suspicious signs such as communications from non-Borouge email addresses, poor use of English and materials and requests for fees or money

As we extend our compassion to those who have been victimised or lost money in this way, Borouge cannot be held responsible for these scam actions.

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Job Details

BOR2759 - Senior / Specialist, Customer Relations Management

Company Borouge Pte Ltd (Singapore)
Function Commercial Excellence
Job Group Business Centre
Location Singapore
Contract Type Full Time / Permanent
Closing Date 29-Feb-2020
About The Role Reporting to General Manager, Commercial Excellence & Project Management, you will be responsible to actively support business performance through developing, designing, and rolling out system and process improvements in the areas of sales and marketing through customer relationship management (CRM) system and other relevant IT business operating systems.  You will also be responsible for assisting commercial excellence and business process owners with technical support, process reporting/documentation, user access maintenance, knowledge base system development and training for mentioned systems.
Key Accountabilities


  • Establish standardized regional and global reporting and KPIs, including dashboards/cockpits using tools such as, but limited to, SAP Analytics Cloud, SAP HYBRIS, CRM
  • Continuous improvement on standard reports and dashboards across all Sales and Marketing functions

 System Enhancement

  • Conduct workshops to gather functional requirement from Sales and Marketing user’s perspective for CRM system enhancement and other related IT system tools
  • Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for any system roll out, upgrade and ensure that business requirements are met
  • Coordinate with IT on enhancement requests of existing and new IT system tools including cloud based such as CRM tool

 Performance Management & Control

  • Monitor appropriate user access and visibility to CRM tool and manage user access
  • Ensure master data integrity and quality remains up to standards/compliance and regular checks being done in SAP based ERP
  • Analyze gaps of non-compliance and  recommend corrective actions
  • Lead harmonization of data fields and attributes among regions/Marketing Centres where necessary
  • Monitor and report system health check on periodic basis from service factor, security breach, storage utilization, activity summary of users, subscription costs, etc

 Business Support

  • Develop training material, plan and conduct training for new users in understanding and utilizing CRM tool
  • Documentation, publication and communication of any new release / upgrades of CRM
  • Ongoing refresher training and enabling sessions for existing users
  • Ability to promote standard solutions to the organisation to ensure simplification
  • Act as technical support for any inquiries related to CRM and data source or calculation derived from SAP based ERP
  • Troubleshoot technical/application specific problems from CRM system and provide feedback/solutions to users

Project Management

  • Act as project team member or leader in any of the project work stream such as CRM using standard project management framework and act as network champion leader to provide guidance and support to the organization in implementing projects
  • Collaborate with sales and marketing to identify design input or issues/gaps and resolve them during the design phase
  • Work with IT team and external consultants in providing the input during design and development phase
  • Assess and test new system and/or enhancements in SIT and UAT exercise to ensure functionality meets business requirements
  • Work with project manager/leader to manage project changes in order to deliver in timely manner including but not limited to writing Business Requirement Document, Functional Requirement, Statement of Work
  • Conduct user workshops and other forms of requirements gathering, in addition to training workshops
  • Write training materials and troubleshooting documentation
  • Act as the interface between the business users and project team/IT including application owners/specialist
  • Define mutual implications of business process and IT applications

Internal Communications & Working Relationships

  • Coordinate and collaborate with Sales, Marketing and Business Centre teams to solicit or receive feedback, propose solutions and run workshops/trainings to communicate the implemented solutions
  • Monitor the effectiveness of the tools and report performance of key indicators and make improvements if necessary
  • Provide technical support and troubleshooting to business users of CRM
  • Work with internal IT resource to troubleshoot problems and/or implement solutions

External Communications & Working Relationships

  • Communicate with external consultants and experts to explore the information technology best practices in terms of processes and tools to enhance Borouge’s operations
  • Work with appointed consultants in project management to deliver the right solutions in timely manner
Experience & Qualifications

Minimum Qualification

  • Bachelor’s Degree in Business / Marketing / Computer Science / Management Information System

Minimum Experience & Knowledge & Skills

  • Minimum 10 years relevant working experience in petrochemical or similar related industry
  • Understanding of end-to-end process with key focus in sales and marketing
  • Inside sales experience with understanding of sales support process or customer service operation will be an advantage
  • Experience in managing CRM system is preferred, especially for:
  • SAP Front Office C4HANA which comprises of SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Customer Data Cloud
  • SAP Analytics Cloud
  • Basic knowledge of supporting IT solutions in particular SAP based ERP solutions such as SAP Back Office which comprises of SAP Cloud Platform and S4HANA
  • Good analytical skills
  • Proficient in business presentation
  • Capable to manage networks/forums and conduct trainings/workshops
  • Project management skills and ability to handle change management in various levels.
  • Ability to drive excellence by improving business processes and its supporting tools
  • Ability to multi-task, react at short notice to internal customer needs and deliver against tight deadlines
  • Cultural sensitivity to regions specific local practices
Information for Internal Canddiates
  • I understand the job scope and meet the requirement for this role
  • I have been in my current role for at least 2 years and did not receive any disciplinary warnings for the past 12 months
  • My performance for the past year was "Solid Performer" or above
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph

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and Our Vision is to be the recognised leader in creative plastics solutions that

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Borouge Website Privacy & Cookie Policy

Borouge respects your privacy. This Privacy & Cookie Policy outlines how we manage and protect your personal data. It is meant to help you understand what information we collect, why we collect it, and your rights with regard to such information.

Borouge is a group of companies based in the United Arab Emirates and Singapore, with multiple offices across the globe. In this Privacy & Cookies Policy, when we refer to the Borouge Group, this means all of our affiliates, subsidiaries, related entities, and any of our branches and offices, including without limitation Abu Dhabi Polymers Co Ltd, Borouge Pte. Ltd., and Borouge Sales and Marketing (Shanghai) Co. Ltd.

The specific Borouge Group company responsible for your personal data may vary depending on the jurisdiction in which you are located. Generally, Abu Dhabi Polymers Co Ltd will be responsible for personal data collected from individuals located in the United Arab Emirates, and Borouge Pte. Ltd. will be responsible for personal data collected in all other jurisdictions.

By continuing to use our website, you agree and consent to the collection, use, disclosure, storage and processing of your personal data by the Borouge Group in accordance with this Privacy & Cookies Policy, and subject to any applicable law.

Our use of your personal data will always have a lawful basis. Where consent is not an inappropriate basis for processing your data, we may process your data based on another legal basis, for example, based on our legitimate interests.

What This Policy Covers

This Privacy & Cookie Policy applies only to your use of our website. Other policies may apply to the Borouge Group's processing of personal data in other contexts. We may from time to time update this Privacy & Cookies Policy for consistency with developments in the Borouge Group or its products and services, or to comply with any legal or regulatory requirements which apply to us.

The websites of the Borouge Group's holding companies, the Abu Dhabi National Oil Company and Borealis AG, are operated independently of the Borouge Group's website and will be covered by the policies of these respective entities.

What Data do we collect?

Depending upon your use of our website, we may collect some or all of the following personal and non-personal data (please also see section below on our use of Cookies and similar technologies):

  • name
  • date of birth
  • gender
  • marital status
  • country of residence, birth and/or nationality
  • contact information such as home address, email address and telephone numbers
  • career and educational history (as contained in your curriculum vitae)
  • financial information such as credit / debit card details (If required)
  • IP address
  • web browser type and version
  • operating system
  • a referring site to our website, your activity on our website, and any links you click on our website

How We Use Your Data

All personal data we collect is processed and stored securely, for a period of time no longer than is necessary for the purposes for which the personal data was first collected, or as required or permitted by any applicable law.

Specifically, we may use your data in order to:

  • authenticate your identity for the purpose of providing you with our services
  • personalizing and tailoring your experience on our website
  • responding to, and processing, your queries, requests or feedback
  • responding to, and processing, your application for employment with a Borouge Group company
  • aggregate anonymized statistical data and gather feedback to enable us to continually improve our website and your user experience
  • archival of documents and records in both electronic and physical form for record-keeping purposes
  • administer our website, including for troubleshooting
  • compliance with any applicable local or foreign statute, rule, law, regulation, judgment, decree, directive, code of practice, guideline, administrative requirement, sanctions regime, court order, or contractual agreement to which a Borouge Group company is party
  • any other purposes for which you have provided information
  • any other incidental business purposes related to or in connection with the above

How We Share Your Data

We may share your data with other companies in the Borouge Group. Depending on the goods and services you require, we may also need to share your personal data with other companies, including our holding companies, the Abu Dhabi National Oil Company and Borealis AG, and their respective subsidiaries.

Your personal data may also be disclosed for the purposes listed above to the following third parties:

  • agents, contractors or third party service providers who provide services to the Borouge Group
  • banks, financial institutions, credit card companies and their respective service providers
  • any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving a Borouge Group company
  • our professional advisers such as our auditors and lawyers
  • any judicial, administrative or regulatory body, any government or public or government agency, instrumentality or authority, any domestic or foreign tax, revenue, fiscal or monetary authority or agency, securities or futures exchange, self-regulatory organization, trade repositories, central counterparties, court, central bank or law enforcement body or any agents thereof

Where any of your data is required to be disclosed to a third party, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under any applicable law. Some third party processors may be located in countries where data privacy may not be on an equivalent level. You explicitly consent to a data transfer to processors or other entities in these countries.

Where we share your personal data with these entities in other jurisdictions, we will take steps to ensure that your data is provided with an equivalent or comparable level of protection, for example, through contractual data transfer agreements.

Withdrawal of Consent, Access and Correction

Where you have provided personal data to us and wish to withdraw your consent for our collection, use, disclosure, storage or processing of such data, you may contact our data protection officer to notify us of such withdrawal.

You may request access or for corrections to be made to your personal data in our possession. Depending on the jurisdiction in which you are located, you may also have other rights. You should contact our Data Protection Officer if you wish to exercise any rights in relation to your personal data.

Our data protection officer may be contacted at lesliefaisal.d'cruz@borouge.com.

Information about Our Use of Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our websites.

Before cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to let us place, set and use those cookies. By continuing to browse our website, you are agreeing to our use of cookies.

We may use any of the following cookies or all of them:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or use services provided by Borouge.

Performance cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Information used for such purposes is generally stored as anonymized information from which individuals cannot be identified.

Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

The Borouge Group does not market its goods and services to individual consumers. As such, we do not use cookies for marketing purposes. We do not use cookies which track or monitor your behavior for targeted advertising, or for the offering of any goods or services.

You may refuse placement and/or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.

Cookies are destroyed once they are no longer necessary for their purpose.

Third Party Websites using Cookies

Our websites may contain links to other websites some of which may also use cookies. This Privacy & Cookies Policy does not cover non-Borouge Group websites which will be subject to their own privacy and cookie policies. We do not have access to or control over cookies or other features used by such websites. Please contact them directly for more information about their privacy practices.

Last updated: 27 February 2020