X

Recruitment fraud and scam alert

Please be aware that Borouge has been receiving notices from candidates seeking clarification of job offers and recruitment propositions they receive. These job offers come from organisations or individuals who are falsely pretending to recruit on behalf of the Abu Dhabi Polymers Company (Borouge) or by people claiming to work for, or are affiliated, to Borouge. In return, they ask the recipients of the job offers to transfer a significant sum of money to pay for certain employment requirements such as visa, etc.

Please note that neither Borouge nor any of the legal organisations that recruit on our behalf ask for any money or payments from applicants at any point throughout the recruitment process. All the successful individuals who have been directly or indirectly provided with job offers from Borouge are always required to go through a formal recruitment process. All communications with this regard should originate from a verifiable Borouge email address (borouge.com) and not from an internet email addresses such as hotmail, yahoo or others.

What you need to do…

• Do not respond to unsolicited job offers from organisations or email addresses that you do not know or trust especially when you have not applied nor gone through any interview with Borouge yet

• Do not disclose your personal or financial details to anyone you do not know or trust or on a website you are not familiar with

• Be aware and look out for suspicious signs such as communications from non-Borouge email addresses, poor use of English and materials and requests for fees or money

As we extend our compassion to those who have been victimised or lost money in this way, Borouge cannot be held responsible for these scam actions.

Select Region
Middle East عربى English
Asia Pacific North 中国 English
Asia Pacific South 中国 English
     

Events

No records found.

Job Details

BOR2779 - Customer Service Representative

Company Borouge Pte Ltd (Singapore)
Function Supply Chain Management
Job Group Sales & Marketing
Location Singapore
Contract Type Full Time / Permanent
Closing Date 26-Feb-2020
About The Role

Reporting to the Customer Service Team Leader, Asia South, you will be the primary point-of-contact with customers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business and enterprise strategy and profitability. You will provide back-up support to the sales group for fielding issues and complaints. Communicate with various levels of staff, customers, local and regional management, and global locations where the business group has manufacturing/distribution locations.

Other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, plants, regional hubs,  transportation agencies, freight forwarders  and various internal departments, supporting sales/ marketing, customer service and supply chain groups as well as resolving customer complaints and following up on actions. Co-coordinating material returns and following up on credit adjustments as well as maintenance of customer database and service histories are also expected.

Key Accountabilities

Operations

  • Managing and follow-up enquiries (general product info, proforma invoice/letter of credit, sample requests, product availability)
  • Receive and process orders and managing the order-to-cash process
  • Prepare full set of shipping documents
  • Be first contact in case of emergency or complaint
  • Managing correction process (goods return, credit/debit note requests) & other returns
  • Coordinate with business units and work as a team with supply chain, finance, credit etc.
  • Establish working relationship within Borouge
  • Proactively identify, propose & implement improvements to systems & processes to achieve quality & efficiency

 

​Customer

  • Identify customer needs and resolve immediate issues or highlight it to a higher level of authority
  • Maintain an ongoing relationship with key customers
  • Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information

 

Interfaces

  • Serve as a communication link between customers and other departments
  • Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data as needed
  • Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company compliance with all regulatory requirements


Qualifications & Experience

Minimum Qualification

  • Minimum requirements Diploma up to Bachelor Degree

 

Minimum Experience & Knowledge & Skills

  • Minimum 3 years of relevant experience in customer service/order fulfilment
  • Experience in servicing the Asia Pacific region (SEA, ANZ & ISC)

 

Technical Competencies

  • Strong spoken/written communication skills in English & local language (where applicable)
  • Excellent SAP and spreadsheet/document software interfacing skills
  • Knowledge & understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements
  • Good understanding of manufacturing scheduling and lead times
  • Good planning, analytical, organizational, interpersonal and problem-solving skills
  • Experience in handling Letters of Credit

 

Behavioural Competencies

  • Able to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy challenges
  • Good planner and scheduler
  • Good communication skills
  • Ability to prioritize
  • Fluent in written and spoken English
  • Concern for order quality
  • Customer orientation
  • Flexibility
  • Initiative
  • Information seeking
  • Team player
  • Commercial awareness of Borouge’s business
  • Cultural awareness of the countries served
  • Good analytical and problem solving capabilities

Information for Internal Candidates
  • I understand the job scope and meet the requirement for this role
  • I have been in my current role for at least 2 years and did not receive any disciplinary warnings for the past 12 months
  • My performance for the past year was "Solid Performer" or above
Note: you will be required to attach the following: 1. Resume/CV
2. Passport-size photograph
3. Passport-size photograph

Welcome to Borouge Career Portal

Our Mission is  Value creation through people and innovation

and Our Vision is to be the recognised leader in creative plastics solutions that

have a positive impact on society today and tomorrow

 

Know more>

Quick Vacancy Search

Search, view and apply for jobs at Borouge

Search

View Interactive Map

Search for vacancies in your preferred location.

OUR COOKIE POLICY

This is the cookie policy of Abu Dhabi Polymers Co. Ltd. (Borouge)., organised and existing under the applicable laws of the United Arab Emirates, having its principal place of business at P.O. Box 6925 Borouge Tower, Sheikh Khalifa Energy Complex, Abu Dhabi, UAE. By continuing to browse our website, http://borougecareers.com (our “Website”), you have accepted our use of cookies, IP addresses and our use of other methods to collect website usage data as detailed in this Policy ("Cookie Policy")

1. WHAT ARE COOKIES?

Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to the Site. We use “cookies” — that is, small text files placed on a visitor’s computer hard drive — and other technologies to help us determine information such as the type of content to which a visitor to the Site links, and the length of time each visitor spends at any particular area of the Site. Our cookies are only read by our servers and are unable to execute any code or virus. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site, as well as for tracking purposes. We also gather statistical information about the usage of the Site to continually improve the design and functionality, understand how the Site is used and to assist us with resolving questions regarding the Site.

Cookies and similar technologies enhance your experience on the Site. If you disable cookies and similar technologies, your experience on the Site may be diminished and some features may not work as intended.

2. WHAT COOKIES DO WE USE?

Cookies may be:

  • First party cookies served directly by us to your device.
  • Third party cookies served by a third party on our behalf. We use third party cookies to help us analyze our websites and their use, and to enable tailored advertising.

3. HOW DO I MANAGE COOKIES?

You can refuse or accept cookies from the Site at any time by activating the settings on your browser. Information about the procedure to follow to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)

Please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.

Please be aware that if cookies are disabled, not all features of the Site may operate as intended and you may experience some inconvenience in your use of the Site. For example, we may not be able to recognize your computer and you may need to log in every time you visit the applicable Site. You also may not receive marketing materials or other offers from us that are relevant to your interests and needs.

If you want to clear all cookies left behind by the websites you have visited, there are third party tools available to do so. For more details contact your local help desk.